Thomson Reuters


Thomson Reuters builds and sells tax, accounting, and compliance solutions. I work as a UX Designer on the Onvio Platform, which provides end-to-end tax solutions for small to mid-sized accounting firms and businesses. I cannot share the details of my work as it is under an NDA, but I can talk about the design process I use in my projects.

Over the past two years, I've worked on multiple projects, collaborated with different stakeholders, and produced deliverables at different levels of fidelity. I've improved the usability of existing features, designed new features based on product roadmaps, and been involved in various user research sessions.

As an organization, our transition from desktop products to web-based software hasn't been easy. Within the design organization, we've faced some challenges. However, our design culture has improved considerably since I started working here, and I've seen many positive changes. Over the last year, we've refined our design process to have frequent touchpoints and critique sessions, and collaborate more closely with our product partners, integrating their input from early on.

Here's a brief snapshot of the design process:

Design process at Thomson Reuters

Reflections

  • The majority of my job is dependent on effective communication.
    • Communicating how a design works, and making sure everyone understands it.
    • Defending my design decisions where necessary.
    • Communicating the impact of the proposed design.
  • With software that's already been used by a large number of customers, it is difficult to implement a new design all at once. So as a designer, being proactive in thinking about a potential rollout plan can lead to a strong partnership with the engineering team.
  • I've come to realize the importance of maintaining project documentation. It is worth investing the extra time in making sure that the relevant touchpoints and decisions are recorded. Similarly, a well-organized design file can go a long way!