Thomson Reuters makes tax, accounting, and compliance solutions. I worked as a UX Designer for the Onvio Platform, which provides end-to-end tax solutions for small to mid-sized accounting firms and businesses. I cannot share all the details of my work, but I can talk about the design process I use in my projects.

I worked on multiple projects, collaborated with different stakeholders, and produced deliverables with various levels of fidelity. I improved the usability of existing features, designed new features based on product roadmaps, and was involved in various user research sessions.

Within the design organization, we’ve faced some challenges. However, our design culture and processes improved considerably since I started, and have seen many positive changes. We refined our design process to have frequent touchpoints and critique sessions, and collaborate more closely with our product partners to integrate their input from early on. A brief snapshot of the process -

Design process at Thomson Reuters

The most important thing I learned during my time at Thomson Reuters was the importance of communication - communicating clearly how a design works, communicating the impact of the proposed design, and then defending those decisions where necessary. With software that's already being used by a large number of customers, it is difficult to implement a new design all at once. So as a designer, I had to be proactive in thinking about a potential rollout plan.