Menlo Innovations is a design and development agency based in Ann Arbor. As a Product Designer, my role was largely focused on doing UX design work, accompanied by user research and product strategy.
As a designer at Menlo,
Across different projects, I worked in a variety of domains - furniture data management, church participation tracking, speaking bureaus, custom accounting systems, etc.
Working in an agency, my biggest takeaway was approaching the UX process as a risk mitigation tool. The process was aimed at helping clients think about the big picture and prioritize their business objectives. Another important realization was, all problems don't necessarily have a software-based solution. Sometimes, it's the process, outside of using a software/tool that needs to be modified to solve the problem.